Our Services:

How We Can Support You

We provide Level 2 and Level 3 Support Coordination

According to the NDIA, a Support Coordinator helps you make the best use of the supports in your plan. But we see ourselves more as your personal NDIS project manager. Yes, we make sure your funding is used correctly, but more importantly, we help you find the right supports that actually align with your goals, values, and lifestyle. That might mean connecting you with providers like Occupational Therapists, Physios or Psychologists, or helping you find a great support worker, gardener, or cleaner. But we also think outside the box, because support doesn’t always look the same for everyone.

You can find more information about what Support Coordinators do in the Common Questions section below or visit the NIDS website.

Level 2 Support Coordination:

Coordination of Supports

We will work with you to break your plan down into something that actually makes sense, connect you with providers you enjoy working with, and help you build a support team that fits your life. We'll guide you through the system, troubleshoot if issues come up, and make sure you’re using your funding in a way that supports your goals, without the overwhelm.

Level 3 Support Coordination:

Specialist Support Coordination

The NDIA allocates Level 3 funding when things are a bit more complex. If you’re facing big challenges, this level provides a higher tier of help. We'll work closely with your entire support network and other services (like justice, health or housing), build a rock-solid plan to stabilise your supports, and be there through tricky transitions or crises. Think of it as extra support when life throws curveballs.

Your NDIS plan will usually state which level of support you are funded for. If it doesn't you can chose to purchase the level of support that suits your needs.

We provide Level 2 and Level 3 Support Coordination.

According to the NDIA, a Support Coordinator helps you make the best use of the supports in your plan. But we see ourselves more as your personal NDIS project manager. Yes, we make sure your funding is used correctly, but more importantly, we help you find the right supports that actually align with your goals, values, and lifestyle. That might mean connecting you with providers like Occupational Therapists, Physios or Psychologists, or helping you find a great support worker, gardener, or cleaner. But we also think outside the box, because support doesn’t always look the same for everyone.

You can find more information about what Support Coordinators do in the Common Questions section below or visit the NIDS website.

Level 2 Support Coordination:

Coordination of Supports

We work with you to break your plan down into something that actually makes sense, connect you with providers you enjoy working with, and help you build a support team that fits your life. We'll guide you through the system, troubleshoot if issues come up, and make sure you’re using your funding in a way that supports your goals, without the overwhelm.

Level 3 Support Coordination

Specialist Support Coordination

The NDIA allocates Level 3 funding when things are a bit more complex. If you’re facing big challenges, this level provides a higher tier of help. We'll work closely with your entire support network and other services (like justice, health or housing), build a rock-solid plan to stabilise your supports, and be there through tricky transitions or crises. Think of it as extra support when life throws curveballs.

Your NDIS plan will usually state which level of support you are funded for. If it doesn't you can chose to purchase the level of support that suits your needs.

Our Support Coordination Services

Understanding and implementing your NDIS plan

  • Plan breakdown

  • Explaining what each budget is for

  • Getting the most out of your funding

  • Avoiding over or underspending

Connecting you with the right supports

  • Building your support Team

  • Linking you with therapists

  • Finding support staff

  • Connecting you with community groups

  • Reviewing and managing service agreements with providers

Home and living support

  • Housing: Exploration and Design stage

  • Individualised Living Options (ILO)

  • Supported Independent Living (SIL)

  • Specialist Disability Accommodation (SDA)

  • Transitioning out of hospital or moving out of home

Plan reviews and plan variations

  • End of plan reviews

  • Change of situations (S48)

  • Plan variations

  • Internal reviews (S100)

  • Liaising with providers and other agencies (e.g., Housing, Health, Justice, etc.) to achieve the best outcome.

Social participation and employment

  • Assistance with Finding and Keeping a Job

  • Connecting you with your local community

  • Exploring hobbies and linking you with activities

Building your capacity and independence

  • Building your confidence

  • Connecting you with advocacy services

  • Guidance to independent management of your NDIS plan

  • Helping you take control of your life and supports

PARTICIPANT FEEDBACK

⭐️⭐️⭐️⭐️⭐️

I am so glad to have been introduced to Sarai when looking for a Support Coordinator.

Sarai has been incredibly supportive and professional always when meeting with her either in person or telephone. She is warm and friendly and makes me feel incredibly comfortable.

Sarai has helped me to navigate the NDIS and difficult process of searching for providers to assist and support my son who has complex additional needs.

I feel greatly relieved knowing that our family, particularly myself being a busy parent of two young adults with different NDIS plans and needs has the support of someone as helpful and diligent as Sarai.

Sarai has made a huge difference in my life.

Tamara, Plan Nominee

⭐️⭐️⭐️⭐️⭐️

I just want to acknowledge and commend you on all the work you have done over the years working with V.

You always expressed genuine care and empathy towards V.'s particular needs and at all times you gave real professional advice to all his requirements.

I feel it is a real testament to the above as when you decided to go out on your own V. requested to continue with you as "She’s very good at what she does, very professional". His words!


Thank you once again.

Bernice, Plan Nominee

⭐️⭐️⭐️⭐️⭐️

Even though we’ve only just started working together, I already feel such a difference in the way I look at NDIS. Sarai explained things about my plan that nobody has explained to me before.

Sarai took the time to really listen and understand what I need, she did not rush me, or talk down to me (like unfortunately many providers do).

She’s kind, extremely knowledgable, and making me look forward to working together and get better support.

Sarai is making me feel supported and I am so glad I found her!

Louis, NDIS Participant

COMMON QUESTIONS

Do I have Support Coordination funding?

If Support Coordination is included in your plan, you will find it under the Capacity Building section.

If it's not included, I can help you submit a request for it to be added.

What does Independent mean?

Being independent means I work only for you, not for a company that provides other services. That means there’s no conflict of interest, you stay in control, and I’ll assist you to make sure your plan works for you, without pressure, and with no hidden agenda.

My funding is agency-managed, can you support me?

At the moment, I can only work with participants whose Support Coordination budget is plan-managed or self-managed.

If your funding is agency-managed, I’m happy to help you submit a plan variation request to change it. Once it’s approved, we can start the onboarding process.

What exactly does a Support Coordinator do?

We act as a bridge between you and everyone involved in your support network, like your therapists, support workers, plan manager, the NDIS, and other service providers. We make sure all the moving parts are working together smoothly, and some of the ways we do that include:

  • "Translating" your NDIS plan in understandable language.

  • Finding and connecting you with providers and support staff you enjoy working with (and cancelling them if you don't).

  • Liaising with your providers and stakeholders and setting up service agreements.

  • Helping you stay on top of your funding, so you don’t run out early or leave money unused.

  • Checking in regularly to make sure everything’s working for you and your support network is running smoothly.

  • Stepping in when things get tricky (like service issues or changes in your needs).

  • Supporting you to prepare for plan reviews, change of situation requests and other plan changes.

  • Reporting to the NDIS.

  • Responding to all your NDIS-related questions so you always feel supported and listened to.

Can I change my Support Coordinator?

Absolutely. You can change your Support Coordinator anytime. You’re not locked in, and that goes for any NDIS provider. If something’s not clicking, your Support Coordinator should support you in finding you a better fit, both for Support Coordination and any other formal NDIS support.

GET IN TOUCH

Sarai Yates

Independent Support Coordinator

Phone:

0436 357 311

Looking for a Support Coordinator?

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Reach out with any general questions or enquiries about how we work, availability, or services - we’re happy to chat.

Use our contact Form for all general enquiries:

Based in Perth, we support participants locally and remotely across WA.

Roar Supports Pty Ltd acknowledges the Noongar people of the Whadjuk Region, the traditional owners of the lands we live and work on. We recognise their continuing connection to lands, waters and communities and pay our respect to Aboriginal and Torres Strait Islander cultures, and to Elders past, present and emerging.


We proudly provide services that are inclusive, culturally safe and LGBTQIA+ friendly. We celebrate diversity in all its forms and are committed to creating a supportive, judgment-free space where every person feels heard, respected, and empowered.

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