Meet Your Support Coordinator
Support Coordination isn't just about paperwork and plans - it's about people. Let's get to know each other! I'll go first.
I'm Sarai, a mum of two little boys who keep me on my toes, but also remind me daily why support, patience, and compassion matter so much.
Outside of Roar Supports, I also run a small art business. Staying creative helps me think outside the box, which comes in handy more than you’d think in this job.
I was born and raised in Berlin, Germany (German is my mother tongue in case that's relevant to you), and moved to Australia almost a decade ago. It was a big leap, but one l've never regretted. I've got a Bachelor degree in Language and Communication, and l've worked across a few different industries, but nothing ever felt quite right until I got my first job as a support worker in 2015.
I realised I wanted to work in a space where I could make a meaningful impact, not just "help out" but really walk alongside people and be part of their journey.
In 2020, I started working as a Support Coordinator, and that's when everything clicked. The NDIS can be confusing, frustrating and overwhelming - but I genuinely enjoy untangling that mess so people can focus on living their lives, not just managing paperwork.
"I love solving problems, creating clarity, and making complicated systems feel a bit more human."
I come from a family where support was always the norm: my mum's a social worker and my dad and brother are both psychologists. Conversations about resilience, recovery, and mental health were just part of everyday life. It taught me early on how powerful support networks are, and how your whole path in life can shift if you have the right team in your corner.
Now, I bring that mindset into the work I do every day: practical, grounded, person-centred support with a get-things-done attitude and a good dose of humour - because let’s be honest, anyone dealing with the NDIS could use a laugh now and then, am I right?
Sounds like the support you're looking for?
Support Coordination isn't just about paperwork and NDIS plans - it's about people. Let's get to know each other! I'll go first.
I'm Sarai, a mum of two little boys who keep me on my toes, but also remind me daily why support, patience, and compassion matter so much.
Outside of Roar Supports, I also run a small art business. Staying creative helps me think outside the box, which comes in handy more than you’d think in this job.
I was born and raised in Berlin, Germany (German is my mother tongue in case that's relevant to you), and moved to Australia a decade ago. It was a big leap, but one l've never regretted. I've got a BA in Language and Communication, and l've worked across different industries, but nothing ever felt quite right until I got my first job as a support worker in 2015.
I realised I wanted to work in a space where I could make a meaningful impact, not just "help out" but really walk alongside people and support them on their journey.
In 2020, I started working as a Support Coordinator, and that's when everything clicked. The NDIS can be confusing, frustrating and overwhelming - but I genuinely enjoy untangling that mess so people can focus on living their best lives, and not just managing paperwork.
"I love solving problems, creating clarity, and making complicated systems feel a bit more human."
I come from a family where support was always the norm: my mum's a social worker and my dad and brother are both psychologists. Conversations about resilience, recovery, and mental health were just part of everyday life. It taught me early on how powerful support networks are, and how your whole path in life can shift if you have the right team in your corner.
Now, I bring that mindset into the work I do every day: practical, grounded, person-centred support with a get-things-done attitude and a good dose of humour - because let’s be honest, anyone dealing with the NDIS could use a laugh now and then, am I right?
Sounds like the support you're looking for?
PARTICIPANT FEEDBACK
⭐️⭐️⭐️⭐️⭐️
I am so glad to have been introduced to Sarai when looking for a Support Coordinator.
Sarai has been incredibly supportive and professional always when meeting with her either in person or telephone. She is warm and friendly and makes me feel incredibly comfortable.
Sarai has helped me to navigate the NDIS and difficult process of searching for providers to assist and support my son who has complex additional needs.
I feel greatly relieved knowing that our family, particularly myself being a busy parent of two young adults with different NDIS plans and needs has the support of someone as helpful and diligent as Sarai.
Sarai has made a huge difference in my life.
Tamara, Plan Nominee
⭐️⭐️⭐️⭐️⭐️
I just want to acknowledge and commend you on all the work you have done over the years working with V.
You always expressed genuine care and empathy towards V.'s particular needs and at all times you gave real professional advice to all his requirements.
I feel it is a real testament to the above as when you decided to go out on your own V. requested to continue with you as "She’s very good at what she does, very professional". His words!
Thank you once again.
Bernice, Plan Nominee
⭐️⭐️⭐️⭐️⭐️
Even though we’ve only just started working together, I already feel such a difference in the way I look at NDIS. Sarai explained things about my plan that nobody has explained to me before.
Sarai took the time to really listen and understand what I need, she did not rush me, or talk down to me (like unfortunately many providers do).
She’s kind, extremely knowledgable, and making me look forward to working together and get better support.
Sarai is making me feel supported and I am so glad I found her!
Louis, NDIS Participant
COMMON QUESTIONS
Do I have Support Coordination funding?
If Support Coordination is included in your plan, you will find it under the Capacity Building section.
If it's not included, I can help you submit a request for it to be added.
What does Independent mean?
Being independent means I work only for you, not for a company that provides other services. That means there’s no conflict of interest, you stay in control, and I’ll assist you to make sure your plan works for you, without pressure, and with no hidden agenda.
My funding is agency-managed, can you support me?
At the moment, I can only work with participants whose Support Coordination budget is plan-managed or self-managed.
If your funding is agency-managed, I’m happy to help you submit a plan variation request to change it. Once it’s approved, we can start the onboarding process.
What exactly does a Support Coordinator do?
We act as a bridge between you and everyone involved in your support network, like your therapists, support workers, plan manager, the NDIS, and other service providers. We make sure all the moving parts are working together smoothly, and some of the ways we do that include:
"Translating" your NDIS plan in understandable language.
Finding and connecting you with providers and support staff you enjoy working with (and cancelling them if you don't).
Liaising with your providers and stakeholders and setting up service agreements.
Helping you stay on top of your funding, so you don’t run out early or leave money unused.
Checking in regularly to make sure everything’s working for you and your support network is running smoothly.
Stepping in when things get tricky (like service issues or changes in your needs).
Supporting you to prepare for plan reviews, change of situation requests and other plan changes.
Reporting to the NDIS.
Responding to all your NDIS-related questions so you always feel supported and listened to.
Can I change my Support Coordinator?
Absolutely. You can change your Support Coordinator anytime. You’re not locked in, and that goes for any NDIS provider. If something’s not clicking, your Support Coordinator should support you in finding you a better fit, both for Support Coordination and any other formal NDIS support.
GET IN TOUCH
Sarai Yates
Independent Support Coordinator
Phone:
0436 357 311
Looking for a Support Coordinator?
Refer yourself or someone you support:
We're here to help.
Reach out with any general questions or enquiries about how we work, availability, or services - we’re happy to chat.
Use our contact Form for all general enquiries:
Based in Perth, we support participants locally and remotely across WA.
Roar Supports Pty Ltd acknowledges the Noongar people of the Whadjuk Region, the traditional owners of the lands we live and work on. We recognise their continuing connection to lands, waters and communities and pay our respect to Aboriginal and Torres Strait Islander cultures, and to Elders past, present and emerging.
We proudly provide services that are inclusive, culturally safe and LGBTQIA+ friendly. We celebrate diversity in all its forms and are committed to creating a supportive, judgment-free space where every person feels heard, respected, and empowered.
© Copyright 2025
All Rights Reserved Roar Supports Pty Ltd